Question 1

What is the school code and how do I order a yearbook?

Accepted Answer

All schools have a yearbook coordinator who is the point of contact for yearbooks that year. Typically you would receive an email or a flyer from them or the school admins with information on the ordering link and a unique school code. If you cannot locate this information or have further questions, please reach out to us with the name of your school and we can provide this information.

Question 2

My shipping address has changed. How do I update it?

Accepted Answer

During the regular school year,  ALL the books will be delivered to the school, we do not need to update the shipping address. It is collected for billing purposes only. (Our ordering site incorrectly labels it as 'Shipping Address' and we are working to fix it).

During the summer ordering cycle, ALL yearbooks are delivered directly to home. If your shipping address has changed during summer ordering, please let us know by sending us an email and if the books have not been sent for printing, we can edit that information. If the books have already been sent for printing, you will need to make arrangements to collect it from your previous address entered while placing the order.

Question 3

When and where will the books be delivered?

Accepted Answer

All Elementary school yearbooks  ordered during the regular school year will be delivered before the last day of school by your yearbook coordinator(s), in the school.

All Preschool yearbooks,  ordered during the regular school year will be delivered in May or June by your school administrators, in the school. If you have left the school by then, please reach out to the school's front desk to arrange a time for pickup.

All school yearbooks ordered during the summer cycle, will be delivered straight to your residence at an extra shipping cost collected at the time of ordering.

Question 4

Is there a way to pay by cash?

Accepted Answer

If you do not want to order online please reach out to your school’s yearbook coordinator for other  options they might have including paying by cash or check.

Question 5

Why is my child's name or photo incorrect in the yearbook?

Accepted Answer

Gosh!! We are really sorry about this!
 
Generating a school yearbook such as this involves multiple parties and sometimes errors such as this do not get caught in time. The portrait pages are generated using the photos provided and tagged by the official school photography vendor. The school's yearbook coordinator gets the portrait pages proofed by the teachers of each classroom. Looks like this photo was incorrectly tagged in the photos that were uploaded from the photography vendor or there was some other error and it was not caught in the proofing process by the school volunteers/teacher. As a yearbook printing vendor we defer to these other partners and processes for accuracy of the portrait pages. We would have happily reprinted the book for you in case there was a print issue or an issue with incorrect personalization. However portrait pages cannot be changed by us and cannot be changed by anyone after the book is printed since they go through multiple rounds of revisions, approvals and deadlines before it gets to the printing stage. We sincerely apologize for the error and recommend that you reach out to your school's yearbook coordinator if needed.

Question 6

I'll be moving soon but I still want a yearbook. How do I ensure that I get one?

Accepted Answer

If you are ordering during the regular school year, all yearbooks will be delivered and distributed at  the school. You can contact your school's yearbook adviser or school admins to make arrangements to collect your yearbook.

Some schools keep the yearbook ordering site open during the summer. These books are delivered to your residence at an extra fee and if you move after you placed the order, please send us an email with your order information and we can make the change as long as the books have not  been sent for printing already.

Question 7

My ordering deadline has passed, is there a way for me to still make an order?

Accepted Answer

Unfortunately once the deadline has passed, there is no way for an order to be entered online. However, some schools do order a few extra copies so you can check with your school's yearbook coordinator or school admin. You can also check with your school if they will keep summer ordering open for yearbooks.

Question 8

Why haven't I received my yearbook?

Accepted Answer

All yearbooks ordered during the regular school year should have arrived and distributed by the yearbook coordinators (parent volunteers or school staff) before the last day of school or on a date set by them. If your school year has ended and you haven't received the yearbook please reach out to them to get further assistance.

All yearbooks ordered during the summer cycle were sent to printing when the summer window closed (Typically  end of June). The books are expected to be delivered by the first week of August straight to your residence. Please reach out to us by email if the book does not arrive by August7.

Question 9

What is the best way to reach you and what kind of response time can we expect?

Accepted Answer

The best way to reach us is to send an email to support@rethinkyearbooks.com.(support@rethinkyearbooks.com.)

Please include as many details about your query as available. For example, include the order number and school name for us to help you faster.

We typically respond to all emails within 3 working days.

Question 10

I cannot find the name of my child on the ordering site?

Accepted Answer

Sometimes children switch classes or are incorrectly coded in a wrong classroom in the roster we obtain from the school. If you notice an issue, please send us an email and we can correct it to make sure the correct information is shown in the dropdown. Making sure the name and grade are accurate will help ensure your yearbook is delivered to the right student upon arrival at the school.

Frequently Asked Questions